Support Questions

How do I report a bug?
If you find a bug in FetchApp please report them by submitting a Ticket on this site.
Thu, 31 Jul, 2014 at 8:10 PM
How do I request a feature?
Do you have a feature suggestion that will benefit the majority of FetchApp users? You can submit a Ticket with your idea.
Mon, 16 Dec, 2013 at 5:47 PM
Do you offer phone support?
To maintain our small size and low overhead, all support is handled electronically. This ensures that your needs are well documented and our responses are k...
Tue, 10 Feb, 2015 at 10:44 AM
How long until I get a response?
Our customer service team is available Monday – Friday. During this time you can expect a response to your inquiry within hours (often times in minutes) fro...
Tue, 8 Apr, 2014 at 11:01 AM
How can I get in touch?
If an answer to your question isn't on the FetchApp site you can get in touch by submitting a ticket. We respond to inquiries Monday – Friday unless it...
Tue, 24 Jun, 2014 at 9:19 AM
Where do I get help?
If you can't find what you need in this Knowledge Base, then the comprehensive help documents on this site are an excellent resource to answer virtuall...
Mon, 16 Dec, 2013 at 5:49 PM
I'm seeing a "Server I/O" error when uploading
This message means that something is blocking the upload, especially if the file is larger that 1 GB.  A lot of times this is your ISP (internet service pro...
Thu, 27 Mar, 2014 at 7:29 PM
I'm seeing a redirect error on the page. How do I fix this?
To fix this issue, reset your FetchApp browser data (cookies, history, cache) to the beginning of time. 
Fri, 6 Mar, 2015 at 11:47 AM