Support

FAQ 25

• What browsers can I use?
• Can I download FetchApp?
• Does FetchApp host email?
• Can I use my own domain?
• Can I stream video rather than have it downloaded?

See all 25 articles

Account & Billing Questions 8

• Can I get a refund?
• How can I pay for my account?
• Do I get monthly payment receipts?
• How can I cancel my account?
• What happens if my credit card is declined?

See all 8 articles

Order Questions 12

• Can I stream video rather than have it downloaded?
• What is Save to Dropbox?
• Can emails sent to customers be customized?
• Can I white label / customize pages
• Do you support bulk import of orders via CSV?

See all 12 articles

Product Questions 6

• Do You Support Bulk Import of Products via CSV?
• Can products have multiple files?
• How many products can I have?
• What file types are supported?
• Can I sell digital and physical products?

See all 6 articles

Support Questions 8

• How do I report a bug?
• How do I request a feature?
• Do you offer phone support?
• How long until I get a response?
• How can I get in touch?

See all 8 articles

Shopify 5

• Is there a way for people to access their downloads in Shopify without waiting for the email?
• What is a Shopify webhook?
• Why aren't my orders being received from Shopify?
• How do I use Shopify with FetchApp?
• Why are my orders not fulfilling automatically in Shopify?

Bigcommerce 1

• How do I use Bigcommerce with FetchApp?

PayPal 4

• How do I use the PayPal View Cart button?
• PayPal isn't working...help!
• How do I use PayPal Buy Now buttons?
• How do I use PayPal Cart?

WooCommerce 1

• How do I use FetchApp with WooCommerce?