FetchApp is a pay-as-you-go service, so you can cancel at any time. This is done from the account page in the administrator interface.

Important note: If you cancel your ecommerce platform account (like Shopify, Bigcommerce, PayPal, etc.) this does NOT automatically unsubscribe you from FetchApp and you will continue to receive monthly invoices. You will need to cancel your FetchApp account separately if applicable. 

To cancel FetchApp:

  1. Sign into your FetchApp account (yourhandle.fetchapp.com)
  2. Hover over "settings" and click "account"
  3. Click "edit account" on the right
  4. Click "close account" on the right (note: This will remove ALL of your data and storage from FetchApp, so remember to retrieve whatever you need)
  5. A pop-up will ask you to confirm, confirm
  6. You're done! Sorry to see you go.

Note: Account owners are the only people who can access the "edit account" page. If you don't see this page, you'll want to contact your account owner and have them close the account for you, or transfer ownership of the account to you.