Account & Billing Questions

Can I get a refund?
Charges are non-refundable, the reason being that we offer a free plan for testing and are a forward-paying service. We only issue refunds in cases of a bil...
Mon, 21 Mar, 2016 at 4:58 PM
How can I pay for my account?
We accept payment by credit card (Visa, MasterCard, American Express, and Discover), which we will then charge on a monthly basis as long as your account is...
Wed, 24 Sep, 2014 at 8:38 AM
Do I get monthly payment receipts?
Yes. A complete invoice history of all payments made can be found in your account at any time. Additionally, you will be emailed an invoice each month for y...
Tue, 5 Apr, 2016 at 11:06 AM
How can I cancel my account?
FetchApp is a pay-as-you-go service, so you can cancel at any time. This is done from the account page in the administrator interface. Important note: U...
Fri, 25 Sep, 2020 at 8:56 AM
What happens if my credit card is declined?
We will notify you by email that your credit card did not process and give you 3 days to resolve the issue. If the card still won't process after 3 day...
Fri, 18 Apr, 2014 at 10:36 PM
What if I need more storage?
After upgrading to the max plan, you'll have the option to increase your storage to as much as you need at an affordable rate. You can increase or decr...
Thu, 19 Mar, 2015 at 4:34 PM
How much bandwidth do I get?
We want you to be successful. If you have a great month, congratulations! That said, we don’t meter bandwidth, but if we notice that your account is getting...
Wed, 14 May, 2014 at 7:34 PM
How much does FetchApp cost?
There are several monthly plans that fit your needs and budget. You can create a free account to see if FetchApp meets your needs.
Mon, 16 Dec, 2013 at 1:06 PM