Orders have not been synchronizing with our bigcommerce store the past 3 days. We are having to add ALL them manually. This is not what we are paying for. Customers are unhappy and we are tired of apologizing to them everyday. Anyone else having this issue?
I apologize. Due to the volume of tickets we've been receiving this past week, we haven't been able to contact everyone as quickly as we would have liked.
We did experience some prolonged, on and off issues with BigCommerce over the past couple of weeks. We have added a queue server to bolster performance and we will be monitoring the jobs closely to ensure that there are no longer failed orders.
Can you confirm that orders are working properly at this point?
I let them know that my service is still not working. What is the status of service in your stores?
Yes the same is happening to my Bigcommerce store - Fetch is not pulling orders. It has been going on for a week now and Fetch have not been very helpful at all. Just waiting for them to fix it???
I would like to be credited for this entire month. Store not syncing since 10/16 and today is 10/23 Customers are not happy not getting their downloads from us.
same here - orders still not syncing - this has been a problem for two weeks now - they are now replying to emails and say they are working on the problem
We have been experiencing a lot of traffic in the past week. This caused our server to experience some slowdown. We are taking short and longterm action for this:
Short Term: We've rebooted the servers and will monitor them closely
over the next few days to ensure that they remain up and running during
times of heavy traffic.Long Term: We are implementing a new integration with BigCommerce
that utilizes their webhooks that they have recently introduced. This
will allow us to much more easily access order information, this fix
will be implemented over the next month.
We apologize for any inconvenience, please let us know if there's anything we can do to help. Thank you!"
Still not able to populate orders from bigcommerce to fetchapp...
Yes same here - Fetchapp are no longer responding to support emails - in fact in the last 2 weeks they have only responded twice with no solutions to the problem. I generated a new API token myself to see if that would work - but no it didn't.
It says at the top of this thread "Solved" but I do not think this is the case...can someone confirm?!
Yes same here - no service. Fetch is not responding to tickets.