We are applying some long-awaited system upgrades to FetchApp today and will be dedicating the day to bug fixes and/or features and enhancements.
We have identified an issue with the license keys (merchants are currently unable to add new keys) which we are working through as of this writing.
The ETA for this and any other fixes should be early afternoon.
new orders for bigcommerce don't show up again
Update: License key feature is fixed.
We have had a few merchants reporting that the API integration with Bigcommerce is failing to authenticate.
We are working through this issue now and will have an update by the end of the day.
Bigcommerce store won't sync any ideas?
Updates for today
We have applied patches for the following:
We are working to apply system wide fixes and will address all inquiries as well. As of now, we are not reporting continuing issues but please feel free to provide feedback either on this thread or via a ticket and we will be happy to assist.
Thanks so much! We will continue to provide updates here.
keys can be added but they don't show up in orders, after order is being resent.
codes still don't show up in resent orders
We made some patches yesterday but are still working through a couple of issues.
Bigcommerce should be fixed and has been thoroughly tested but please let us know if you're still experiencing problems.
Some Shopify orders seem to be returning webhook failures. If this is occurring, please refresh your webhooks in your FetchApp account. We are in touch with Shopify as to what the issue may be.
Some people are also reporting that license keys aren't being attached, we are looking into what could be causing this as well.
We appreciate everyone's patience, we are on top of these issues and will have them resolved shortly.