Reports of missing Shopify orders on August 25th

We deployed some database changes to fix a Shopify integration issue that occurred when Shopify had updated their API.

This fixed several issues that merchants had perviously reported (like orders not being fulfilled in Shopify), and will provide us with better reporting and performance in the future.

In re-deploying the database, we halted order imports for a brief period of time, which may have caused and issue with some Shopify customers not receiving orders immediately. The orders should have been automatically fulfilled once the database was made live again, however, if you are still missing orders in FetchApp, please perform an order import in FetchApp from the orders page.

Please let us know if you experience further issues with Shopify orders.

We apologize for any inconvenience this may have caused, and we appreciate your patience and understanding!

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