I Have a couple of clients who are using your App. They're calling me to complain about your App not working.
Is someone working to fix this?
Sorry about the outage -- I think that's the longest we've been down ever :-(
We are indeed a small outfit (4 of us), and we actually pay for Managed Hosting via Rackspace for this reason. It looks like we incorrectly configured the alerts / alarms on our new servers (we upgraded a month or two ago), so Rackspace had no idea we were down otherwise they'd have sorted this out immediately while the rest of us were asleep.
It's totally our mistake, we thought everything was being monitored as it was before (which it was...it just wasn't set to alert Rackspace if the monitoring failed -- which is confusing). Anyhow, I've talked to Rackspace support and we're going to get everything configured correctly and I've given them special permission to take extra steps as needed.
Again, extremely sorry and mortified about the outage. We'll be giving a free month to those of you that have opened a ticket with us (or do so by the end of today) letting us know you were affected.
We'll troubleshoot through your support ticket, but everything should be good to go. Sounds like the customer view was on your end, and with the outtage our email server was flooded.
So, to clarify, this issue has been resolved and we simply "Resend Order"s to those customers who did not receive links when they purchased products? Thanks for clarifying things if you can.
Yes, exactly. "Resend Order" is the best route, good thinking!