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HELP! Shopify & Fetch not talking

I've spent days getting everything set up and I did a test to  try it out because I am ready to go live!  However, Shopify shows my order fulfilled and it is NOT transferring over to Fetch.  Where should I start to see why this isn't working?  SKU numbers match (imported from Shopify to Fetch), Shopify set as the cart, rehook refreshed, I've followed all the documentation.  What am I missing?




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