FAQ

Default solution folder, feel free to edit or delete it.

I'm having trouble uploading a file! What's wrong?
Sometimes special characters in filenames can cause issues with the upload. If you're experiencing issues with the file upload that isn't due to a...
Fri, 15 Nov, 2019 at 9:25 AM
Where did the product file uploader go?
I an effort to avoid using deprecated technology, we have removed the Flash-based uploader from FetchApp and replaced it with a modern HTML5-based uploader....
Tue, 19 Nov, 2019 at 9:08 AM
How do I issue a product update to all customers who made a purchase?
When you update the files on a product, you may want to send it out to all customers who previously purchased it. This is easy to do with FetchApp! Go t...
Thu, 9 Jan, 2020 at 11:21 AM
Why do my files give me an error?
If you or your customers receive an error when accessing a file, it's possibly due to a special character that created an issue during upload. When...
Mon, 27 Apr, 2020 at 12:15 PM
How do I add my company logo to my email/order templates?
This is quite easy! You can do this by following the instructions below: First, be sure that your company logo is in a publicly accessible location, if...
Tue, 15 Dec, 2020 at 3:12 PM
How do I attach files to products?
We've put together a brief video to show you how to upload files and attach them to products on FetchApp: If you need further assistance, feel...
Mon, 21 Sep, 2020 at 9:30 AM
How do I get S3 to force download?
When using S3, you may find that linking to files sends the user to view the file link, instead of forcing a download directly to their device. In order to ...
Mon, 22 Mar, 2021 at 9:16 AM
Can I use Dropbox for my own storage with FetchApp?
Yes! Dropbox is a great option for file storage. If you're on the $10/plan or higher, you can use your own Dropbox links with your account. Just be sur...
Fri, 19 Feb, 2021 at 10:06 AM