If you're having issues with extensive customization of your email and order templates and you'd like to start fresh, we have the defaults for you here:


Email Templates


New Order Template

Sent to the customer upon receipt of a new order.


Subject:

Downloads for Order {{ order.number }}

 

Body:

Hi {{ order.first_name }},

Thanks again for purchasing from {{ company.name }}!

Use the link below to download your items. This link may be used up to {{ order.download_limit }} times before it expires on {{ order.expires }}. Please ensure the entire URL is copied to your web browser.

<a href='{{ order.url }}'>{{ order.url }}</a>

{% for product in order.products %}
{% if product.license_key %}License Key for {{ product.name }}: {{ product.license_key }}{% endif %}
{% endfor %}

For support email us at {{ company.email }}. Please include your order number ({{ order.number }}) with your inquiry.

It's been a pleasure doing business with you!

{{ company.name }}

----------------------------
Powered by <a href='{{ company.referral_link }}'>FetchApp</a>

 


Manual Order Template

Sent to the customer upon receipt of a manual order, or for a bulk imported CSV of orders. 


Subject:
Downloads for Order {{ order.number }}

 

Body:

Hi {{ order.first_name }},

Thanks again for purchasing from {{ company.name }}!

Use the link below to download your items. This link may be used up to {{ order.download_limit }} times before it expires on {{ order.expires }}. Please ensure the entire URL is copied to your web browser.

<a href='{{ order.url }}'>{{ order.url }}</a>

{% for product in order.products %}
{% if product.license_key %}License Key for {{ product.name }}: {{ product.license_key }}{% endif %}
{% endfor %}

For support email us at {{ company.email }}. Please include your order number ({{ order.number }}) with your inquiry.

It's been a pleasure doing business with you!

{{ company.name }}

----------------------------
Powered by <a href='{{ company.referral_link }}'>FetchApp</a>

 


Product Update Template

Sent to the customer when a product is updated and the order is re-opened. 


Subject:
New Downloads for Order {{ order.number }}

 

Body:

Hi {{ order.first_name }},

We have released a new version of {{ product.title }}!

Use the link below to download your items. This link may be used up to {{ order.download_limit }} times before it expires on {{ order.expires }}. Please ensure the entire URL is copied to your web browser.

<a href='{{ order.url }}'>{{ order.url }}</a>

{% if product.license_key %}
License Key for {{ product.name }}: {{ product.license_key }}
{% endif %}

For support email us at {{ company.email }}. Please include your order number ({{ order.number }}) with your inquiry.

It's been a pleasure doing business with you!

{{ company.name }}

----------------------------
Powered by <a href='{{ company.referral_link }}'>FetchApp</a>



Page Templates

Order Page Template

What the customer sees once they click the link to the order page to retrieve their files. 


<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" lang="en" xml:lang="en">

<head>
    <title>{{ company.name }} &mdash; Downloads for Order {{ order.number }}</title>
    <meta http-equiv="content-type" content="text/html; charset=utf-8"/>
    <!--[if lte IE 8]>
    <meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7"/><![endif]-->
    <meta name="copyright" content="Powa Technologies Ltd"/>
    <link href="/stylesheets/admin-source.css" media="screen" rel="stylesheet" type="text/css"/>
    <!--[if lte IE 8]>
    <link href="/stylesheets/ie-source.css" media="screen" rel="stylesheet" type="text/css"/><![endif]-->
    <noscript>
        <link href="/stylesheets/noscript-source.css" media="screen" rel="stylesheet" type="text/css"/>
    </noscript>
    <link href="/stylesheets/print-source.css" media="print" rel="stylesheet" type="text/css"/>
</head>
<body>
<!-- START SIMPLE -->
<div id="simple">
    <div id="container">
        <!-- START BOX -->
        <div id="box">
            <div id="bg">
                <h5>{{ company.name }}</h5>
                <h6>Downloads for Order {{ order.number }}{% if company.uses_readmill %}<br/><br/><strong>Purchase an eBook?</strong><br/>You can optionally use the "Send" buttons below to <a href="http://readmill.com">send your eBook
                        to Readmill</a>. <em>(If you don't see a "Send" button then your eBook is in a currently unsupported format.</a>)</em>{% endif %}</h6>
  {% if company.uses_dropbox %}<div style="padding-top: 10px; padding-bottom: 20px;">{{ order.dropbox_script }}</div>{% endif %}

                <ul id="order">
                {% for product in order.products %}
                    <li>
                        <p>{{ product.name }}</p>
                        <ul>
			    {% if product.license_key %}<li>License Key: {{ product.license_key }}</li>{% endif %}
                            {% for file in product.files %}
                            <li>
                                <a href="{{ file.link }}">{{ file.filename }}</a>{% if file.filesize %} <span>({{ file.filesize}})</span>{% endif %}
                                {% if company.uses_readmill %}
	                                	{% if file.extension == ".epub" or file.extension == ".pdf" or file.extension == ".acsm" %}
	                                        <div class="readmill">
	                                          <a class="send-to-readmill" data-display="small" data-download-url="{{ file.url }}" data-buy-url="{{ product.store_url }}">Send to Readmill</a>
	                                        </div>
	                                {% endif %}
                                {% endif %}
                            </li>
                             {% endfor %}
                        </ul>
                    </li>
                 {% endfor %}
                </ul>
				<h6><br/><strong>Trouble downloading?</strong> <br/>Right click the link(s) above and 'Save File As...' or 'Save Target As...' or try a different browser like Firefox, Chrome, or Safari.</h6>
                {% if company.uses_readmill %}
                <script type="text/javascript">
                    (function () {
                        var st = document.createElement('script');
                        st.type = 'text/javascript';
                        st.async = true;
                        st.src = 'https://platform.readmill.com/send.js';
                        var p = document.getElementsByTagName('script')[0];
                        p.parentNode.insertBefore(st, p);
                    })();
                </script>
             {% endif %}
            </div>
        </div>
        <!-- END BOX -->
    </div>
</div>
<!-- END SIMPLE -->
<script src="/javascripts/jquery-1-3-1.js" type="text/javascript"></script>
<script src="/javascripts/jquery-ui-1-8-11.js" type="text/javascript"></script>
</body>
</html>

 


Search Page Template

What a customer sees when directing them to an order on the post-purchase screen ("get your orders here" link), or when searching for their order.


<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" lang="en" xml:lang="en">

<head>
	<title>{{ company.name }} &mdash; Orders for {{ company.name }}</title>
	<meta http-equiv="content-type" content="text/html; charset=utf-8" />
	<!--[if lte IE 8]><meta http-equiv="X-UA-Compatible" content="IE=EmulateIE7" /><![endif]-->
	<meta name="copyright" content="Powa Technologies Ltd" />
	<link href="/stylesheets/admin-source.css?1352222461" media="screen" rel="stylesheet" type="text/css" />
	<!--[if lte IE 8]><link href="/stylesheets/ie-source.css?1332865769" media="screen" rel="stylesheet" type="text/css" /><![endif]-->
	<noscript><link href="/stylesheets/noscript-source.css?1332865769" media="screen" rel="stylesheet" type="text/css" /></noscript>
	<link href="/stylesheets/print-source.css?1332865769" media="print" rel="stylesheet" type="text/css" />
</head>

<body>
	<!-- START SIMPLE -->
	<div id="simple">
		<div id="container">
			<!-- START BOX -->
			<div id="box">
				<div id="bg">
<h1>{{ company.name }}</h1>
<div id="info">
  {% if form.not_found %}
<p class="error">Sorry, we couldn't find the order you searched for. Please verify the order number and email are correct. If you just placed the order, please check back in a few minutes or
        look in your inbox for an email containing a direct link.</p>
{% else %}
      <p>Looking to download products you purchased from us? Enter your order number and the email you used when placing the order in the fields below and we'll send you along to the download
        page.</p>
{% endif %}
  {{ form.start_tag }}
      <ul>
        <li class="field">
          {{ 'number' | label_tag: 'Order Number', 'css_class' }}
          {{ 'number' | text_input: form.number, 'css_class'' }}
        </li>
        <li class="field">
          {{ 'email' | label_tag: 'Email Address', 'css_class' }}
          {{ 'email' | text_input: form.email, 'css_class'' }}
        </li>
        <li class="submit">
          <input type="submit" value="Find Order"/>
        </li>
      </ul>
  </form>
</div>
<span class="hidden order_search"/>
				</div>
			</div>
			<!-- END BOX -->
		</div>
	</div>
	<!-- END SIMPLE -->
	<script src="/javascripts/jquery-1-3-1.js?1332865769" type="text/javascript"></script>
<script src="/javascripts/jquery-ui-1-8-11.js?1332865769" type="text/javascript"></script>

</body>
</html>