Can emails sent to customers be customized?

Modified on Thu, 7 Jan, 2021 at 4:08 PM

Absolutely. Go to the "templates" pages in your FetchApp settings to update the content of all emails sent to your customers.

Liquid Variable Reference:


Customer

Full Name 

{{ order.name }}
HTML

First name 

{{ order.first_name }}
HTML

Last Name

{{ order.last_name }}
HTML


Order 

Download Page URL

{{ order.url }}
HTML

Example use: 

<a href='{{ order.url }}'> {{ order.url }}</a>
HTML
Order Number
{{ order.number }}
HTML

Expiry Date


US Format (MM/DD/YY):

{{ order.expires }}
HTML

UK Format (DD/MM/YY):

{{ order.expires_uk }}
HTML

Written Format (Month, Day, YYYY)

{{ order.expires_pretty }}
HTML

Download Limit

{{ order.download_limit }}
HTML


Products


Name

{{ product.name }}
HTML

Title

{{ product.title }}
HTML

Description 

{{ product.description }}
HTML

License Key

{{ product.license_key}}
HTML

Example Use:

{% if product.license_key %}License Key for {{ product.name }}: {{ product.license_key }}{% endif %}
HTML

Store URL

{{ product.store_url }}
HTML

Image URL

{{ product.image_url }}
HTML


Company

Name

{{ company.name }}
HTML

Email

{{ company.email }}
HTML

Referral Link

{{ company.referral_link }}
HTML

Example use: 

<a href='{{ company.referral_link }}'>{{ company.referral_link }}</a>
HTML


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