Order Questions

Is there a way for people to access their downloads without waiting for the email?
Yes! You customer can get their download / downloads by going to a special page in FetchApp. Each Fetch account has a URL that can be used to look up exis...
Mon, 16 Dec, 2013 at 5:18 PM
Can I stream video rather than have it downloaded?
FetchApp is intentionally geared towards downloading instead of streaming.  Most of the time people will expect to be able to rewatch a video whenever they ...
Mon, 16 Jun, 2014 at 10:12 PM
What is Save to Dropbox?
Dropbox has a nifty feature called Dropbox Saver. This feature allows your shoppers to save their downloads directly to their Dropbox account for secure bac...
Sat, 30 Aug, 2014 at 1:47 PM
Can emails sent to customers be customized?
Absolutely. Go to the notifications page in your FetchApp settings to update the content of all emails sent to your customers.
Thu, 2 Oct, 2014 at 4:02 PM
Can I white label / customize pages
Yes!  This feature is currently in Beta, but we give you complete control of the HTML / CSS so you can tweak the entire page.  You can use the <a href=&q...
Mon, 16 Dec, 2013 at 5:28 PM
Do you support bulk import of orders via CSV?
Yes! We now have a feature that will allow you to import your own orders via CSV. If you go to [yourfetchapphandle].fetchapp.com/admin/orders/import...
Wed, 8 Apr, 2015 at 6:37 PM
Why are my emails showing up as spam?
We do our best to ensure that your emails get delivered, however depending on your shopper's email settings, the emails may end up in spam. Here are a ...
Sun, 26 Jan, 2014 at 1:45 PM
PayPal isn't working...help!
Are you using our PayPal buttons but orders aren't showing up in your account? Depending on your PayPal account type and settings, you may need to make...
Thu, 27 Sep, 2018 at 10:37 AM
How many orders can I have?
There is no limitation to the number of orders you can receive, so sell as much as you want!
Sun, 8 Jun, 2014 at 4:31 AM
How many times can orders be downloaded?
You have full control over the length of time and/or the number of times download links are available before they expire. Restrict downloads by time, quanti...
Sun, 22 Jun, 2014 at 12:12 AM