FAQ

Default solution folder, feel free to edit or delete it.

How do license keys / serial numbers work?
FetchApp allows you to specify license keys / serial numbers for each product. When an order is placed, FetchApp automatically assigns the next unused one a...
Fri, 28 Sep, 2018 at 11:19 AM
What is FetchApp?
FetchApp is the easiest way to sell downloadable products such as music, videos, photos, e-books, PDF's, or software from any website, blog, social net...
Sun, 19 Jan, 2014 at 4:12 AM
Can I use my own storage and bandwidth?
Yes!  We offer the ability for you to use your own storage for a flat $10/month.  We provide the ability for you to paste in links to your files, which we t...
Thu, 21 May, 2015 at 4:09 PM
Can I Integrate FetchApp with a cart that is not officially supported?
Yes! You can integrate FetchApp with just about any ecommerce platform using the robust API we have provided You may need to get the help of a devel...
Wed, 5 Feb, 2014 at 11:03 AM
How do the EU VAT changes affect me?
Overview On January 1st, 2015, the EU changed the rules of how merchants must track and apply value added tax (VAT). The new policy requires that su...
Thu, 5 Mar, 2015 at 3:41 PM
Does FetchApp offer an API?
We sure do! www.fetchapp.com/pages/help-api2
Fri, 6 Mar, 2015 at 12:08 PM
How do I set up my S3 bucket policy?
Setting up your S3 bucket policy can be done by following these instructions: https://docs.aws.amazon.com/AmazonS3/latest/user-guide/add-bucket-policy.h...
Fri, 31 Aug, 2018 at 10:24 AM
What is FetchApp Doing about GDPR?
Many of our merchants are curious about what FetchApp is doing to comply with GDPR. There are a lot of technicalities when it comes to GDPR, but the int...
Tue, 15 May, 2018 at 10:48 AM
Can I Upload Files via the FetchApp API?
Currently it is not possible to upload files to FetchApp's servers via the API, but we do allow you to attach self-hosted files to products using the A...
Wed, 24 Oct, 2018 at 11:40 AM
Can I use FetchApp to take pre-orders?
Yes! For this, you can use our "update buyers" feature. To allow your customers to place pre-orders, do the following: Create a new product a...
Thu, 5 Jul, 2018 at 12:08 PM